Aftersales Support

Aftersales Support

+300

Clients

+20

Suppliers

11

Application Engineers

2001

Founded

Our Support Lifecycle

"Our mission is to be the best at what we do for the customers we serve. We do that by focusing on support in both pre-sales and after-sales, having top tier suppliers, and focusing on value added opportunities.


We have a Technical Support Team like no other in terms of size and knowledge base, meaning that we can offer more extensive pre-sales validation but also and more importantly, the best aftersales services available."

Joe Booth - CEO, Altus Group Ltd.


Find Out How We Can Support You Today

What we have learned over the years is that every site is unique and has their own set of individual circumstances and requirements with pre-sales and aftersales support. What is not unique is the value placed on that support when and how they need it.


That is why throughout our history we have invested as much as we can in developing a team and range of support services to support all sites. We have found that buying a top quality machine is a significant factor when choosing a process, but even more important is choosing the correct partner that solves your problems quickly and when you have them.


We support customers with tailored packages as well as off the shelf services, so please get in touch and we will build a unique offering for you to go alongside your machine selection.

“Aside from the support and known reputation of
Koh Young and Altus, what was also significant in our decision making was how the Koh Young platform unlocks the data the AOI collects. We use KSMART SPC which is a module that allows us to aggregate our production data and use live data to make process improvement decisions.
Advanced
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''To take our testing capabilities to the next level, we acquired a Koh Young Zenith Alpha HS+. Instead of cameras, this state-of-the art, one of a kind AOI machine uses light metrology to take incredibly precise, 100% 3D measurements of a PCB, up to 25mm in height,”
Sellectronics
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“Altus were very accommodating from the outset. I discussed our needs on specific processes and they provided the solutions. Each piece of equipment purchased was evaluated first hand at their state of the art facility. Given this and their product knowledge and pricing, It was a straight forward decision to enter into a partnership with them.”
Garner Osborne
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 ''These systems support customers from entry level NPI volumes, through to the fastest throughput needed. Electronics’ manufacturers are seeking a high-performance ovens at positive net present  project value. With Heller’s designed range, there is a system for all environments and budgets. In our view the Heller range packs the most
performance available into each pound spent.”
Newbury Electronics
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